Donna K. Arthur 18625 Midway Rd #1601 Dallas, TX 75287, USA Phone: (972) 307-0921 E-mail: donnak@onramp.net -------------------------------------------------------------------------------- JOB OBJECTIVE Web Design position with opportunity to grow and utilize my creativity and extensive people skills within a technical environment. -------------------------------------------------------------------------------- RECENT EXPERIENCE Website Design and Maintenance (Volunteer) February 1996 - present. The Interactive Rosary (http://ramages.onramp.net/~arthur/rosary/) Interactive Guide to Internet Ribbon Campaigns (http://rampages.onramp.net/~arthur/ribbons/) Advantages for All (http://rampages.onramp.net/~arthur/a4a/) Relevant Skills: *HTML using basic text editors. *Internet research and data-gathering, Internet use to generate publicity and provide information. *Use of current HTML standards to make websites accessible to disabled and low-bandwidth users without sacrificing good graphic design. *Adaptation of print media to HTML format. *Familiarity with the Netscape, Microsoft Internet Explorer, and LYNX browsers. Mental Health Technician, Adult Behavioral Medicine Unit Full-time 3rd Shift, January 1998- March 1999, PRN 3rd Shift June 1999-present Garland Community Hospital Garland, Tx Relevant Skills: *Answered Intake (Crisis) Hotline calls from as far away as Canada, providing information and referral numbers or processing appropriate callers through admission to inpatient facility. *Took initiative with the approval of management; created, revised, or updated many of the forms in daily use on the Behavioral Medicine Unit utilizing MS Word and WordPerfect on a 386 PC running Windows 3.1. *Worked closely with other medical and psychiatric personnel to coordinate patient care. *Established rapport with patients in crisis to enable them to communicate, make rational decisions, and explore healthy options. *Utilized approved techniques to defuse and safely manage aggressive behavior. For over 14 months no patient required physical restraint while I was present on the unit. *Documented patient health and behavior; reviewed charts for accuracy and completeness. *Made copies of all necessary forms and handouts as needed; responsible for maintaining sufficient quantities in files with very little supervision. *Participated in regular certification programs and practice sessions for relevant skills. Video Staff Member Dallas-area Anime and Science-Fiction Fan Conventions (Volunteer)All shifts, May 1995 - present Relevant Skills: *Introduced people to new areas of interest through creative programming, generous publicity, and seamless behind-the-scenes teamwork. *Fielded questions, compliments and complaints from Convention attendees and general public. *Assisted in planning and adaptation of video schedules and work assignments for 24-hour viewing rooms and various special events. *Installed and used spreadsheet software to manage and make on-site schedule changes. *Set up, operation, and monitoring of video and projection equipment. Customer Support Representative, PC Hardware Group Full-time Evening Shift, March 1999-May 1999 Stream International Carrollton, Tx Relevant Skills: *Provided customer support and troubleshooting services related to PC hardware issues, Windows 95/98 troubleshooting, Internet Explorer usage and troubleshooting, complete system restoration and driver installation / uninstallation / updating for internal PC components. *Utilized proprietary database management and call-center tracking software. *Assisted callers affected by the “Chernobyl” CIH virus on the trigger date and following day, during very heavy call volume. *Thoroughly documented troubleshooting steps and follow-up procedures. *Participated in intensive hands-on training 6 days/week in preparation for taking calls. *Achieved above-average call-coaching scores within 1 month on the job. -------------------------------------------------------------------------------- EDUCATION Graduate work at The Institute for Religious and Pastoral Studies University of Dallas, August 1995-May 1997 Bachelor of Arts in Psychology, Art minor University of North Texas, August 1994. Psi Chi Honor Society member. Current Certification in CPR and PMAB (Prevention and Management of Aggressive Behavior) Touch-typing in both Dvorak and traditional Qwerty systems. Some knowledge of Spanish (College level) and Japanese (self-taught).